Ilok Failure - Help please, Digi

Hi, I've tried contacting Andy and Renato at Tech Support in the UK but they didn't reply to me today-it's now 8:30pm Friday evening in the UK so I don't expect they will, I emailed them this morning. My ilok failed on me this morning when I powered up the system. It holds 4 Authorisation for McDsp and Bombfactory plugs. No lights, isn't recognised in System profiler. Open firmware reports: USB Set-Up Error 5C000000 82000 & 5C000000 82001. I do have a second iLok which came with my HD2 and I have registered both iLoks on ilok.com. How do I go about getting my first iLok repaired/replaced and my authorisations accessible to me asap - possibly transferred on to my second iLok??? I have emailed McDsp and Bomfactory as well but no reply as yet. What a stressful day!!! Thanks for any help.

Bo- I just went through the Ilok Failure. Here's what to do- A)Make sure the Ilok has failed by trying it on another system. Is the green light Lit? your initial post sounds like there may be a computer problem.... B)Once you have ensured that your Ilok has failed, go to Ilok.com and submit a RMA to PACE. PACE will contact you within a day via email, and will make a determination based on the info you provide that your Ilok needs replacement. You willthen have to provide them w/ a CC#, and then they will send you a replacement, with your auth's for whatever is on you Ilok.com account. Also i suggest contacting BF and McDSP. McDSP is awesome. they will contact you promptly. BF I have no personal experience with, but can be tougher. Just make sure that all your Registrations are in order. This will be a 3-5day period. If you need to be up sooner, then contact BF and McDSP and ask them to give you some Demo auths to get you through until the Ilok can be replaced. -Todd A.

Bo-check out my "Anyone have Ilok Failure" and "Ilok concern Thread" and add your input. I will be taking these to NAB to present to Digidesign. -Todd A.